CARNEON OEM/ODM LED Lighting FAQs | Reliable Custom Automotive LEDs

FAQs

Discover answers to your OEM/ODM LED lighting questions with CARNEON’s expert FAQs. Learn about our innovative LED headlight bulbs, off-road lights, and automotive solutions, backed by 16+ years of precision manufacturing and industry-leading technology.

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Product

What's the order of the lead time?

If there is a product in stock, it usually takes 1-2 days to ship, while products without stock take approximately 7-15 working days to ship,which depends on the quantity of products.

What's the difference Evitek products and others?

Evitek offers a series of exclusive customized products, known as private models, renowned for their superior quality and richer effects. Beyond these private model products, we consistently utilize top-notch materials and craftsmanship across our entire product range. Despite similar appearances to other products on the market, ours boast higher quality, an extended lifespan, and superior performance.

Can I get some samples to test first?

Yes, we support purchasing samples!

What's the warranty for products?

18 months.

Are your products compliant with EU/US safety

Yes, we have CE&RoHS certificates for our products.

Does the purchase products include tax?

We can do DDP (delivered duty paid) shipping way for many countries, let us know your region, we will help you to find out.

Customized Service

What is the minimum order quantity for private boxes?

500 sets of led lights.

How long does the customization process take?

From 15-20 days, depending on the quantity of orders.

What products can be customized?

All products can be customized. logo and label customization are without moq requirements.

Do you support small-batch wholesale orders?

Yes, the moq is 50 sets.

Do you provide OEM/ODM service?

For OEM, we can customize packaging box, private label and logo laser printing on bulbs. For ODM, we can even design the bulb for you according to your needs on the appearance, color, lumen, power, etc, contact us for more details.

Do you offer design support for packaging and labels?

Yes, we have art designers to support customized packaging and label service.

Company

How many employees in Evitek?

We have more than 200 employees, including over 100 skilled workers, over 20 R&D experts, over 8 designers, over 10 QC professionals, and over 30 sales and after-sales service teams.

Can I vist Evitek on site?

Of course, our company is located in Dongguang,Guangdong Province,China. Welcome to visit our factory!

When is Evitek founded?

Evitek was established in 2009.

What's Evitek's main products for factory?

Evitek main products:led headlight, led turn/park light, led projector lens, led work light, led spot light.

Logistics

What payment methods do you accept?

T/T, Paypal.

How long does international shipping take?

1. Express like DHL, UPS delivery takes 7-10 days. 2. 25–40 days by sea. 3. 10~15 days by air

Can we mix different SKUs in one wholesale order?

Yes, various SKUs in one wholesale order is accepted.

How long does it take to send out?

1. If it is not customized and is not in stock, it will be shipped within 7-15 days. 2. If there is a stage light customization service, there will be additional customization time.

Brand

How can I contact CARNEON for inquiries or orders?

You can reach CARNEON via email, phone, or website contact form. Our team provides support for brand customers, OEM/ODM partners, and distributors globally.

What products does CARNEON offer?

High-quality LED headlight bulbs with stable output from 25W to 75W, designed for real-road performance and durability.

What is CARNEON?

CARNEON is a performance-driven automotive LED headlight brand, built on over 15 years of manufacturing and R&D experience at Guangzhou Evitek Electronic.

Does CARNEON provide OEM/ODM services?

Yes. CARNEON supports custom LED headlight designs, packaging, branding, and market-specific adaptations.

What makes CARNEON headlights reliable?

Triple-copper heat conduction system, rigorous testing, stable power output, and real-world vehicle testing ensure reliability.

Are CARNEON headlights suitable for global markets?

Yes. CARNEON products are designed for diverse climates, voltages, and vehicle types, serving markets worldwide.

Where are CARNEON products manufactured?

All CARNEON products are produced in our Dongguan factory, with full in-house assembly, testing, and quality control.

After-sale Service

Do you provide installation or user manuals?

Yes, installation manuals are attached with products.

How do you handle product complaints or quality issues?

We provide 18 months warranty. When you have got non-working items, we will send you new replacement in the next order.

Can I cancel my order?

We're so sorry to hear that you wish to cancel your order.We would be more than happy to assist you with any adjustments if you'd wish instead! Please contact us via Live Chat or nick@evitekhid.com and provide us your order number and reason you would like to cancel.

How do l start working with you?

Please contact us : Whatsapp/Wechat:86-18688487142;Email: nick@evitekhid.com

What is the MOQ?

Usually 50 sets, depending on the model.

What is the lead time?

Mass production takes 15-20 days; samples take 5-10 days.

Do you offer samples?

Yes, paid samples or refundable samples are available.

How do you ensure product quality?

Full QC process, factory testing, and international certifications.

Do you support OEM/ODM?

Yes, our R&D and design teams support full customization.

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Start Your Wholesale Order / Request OEM Solutions

Partner directly with the factory for competitive pricing and priority support. Please provide your business details and estimated order volume (MOQ applies) so our sales engineers can tailor the best quote for your market.